Here at Elizoebeth Jensen, some things are a sure thing. And that includes jewelry purchased from our Online Shop. We call it our 100% Happiness Guarantee. Our valued customers call it "peace of mind."
Here's what you need to know:
- HASSLE-FREE 60 DAY RETURNS. Order your jewelry with complete confidence. If you aren't absolutely SMITTEN with your new gold and diamonds, just email our Customer Happiness team firstname.lastname@example.org for a return request. We'll send you a pre-paid shipping label. Your order will be refunded within 7-10 business days of receipt. Easy as that!*
- FREE RING RE-SIZING. Listen, we get it. Rings can be tricky! If your ring doesn't have an absolute perfect fit, send it on back and we'll get it re-sized for you, on the house.
- FREE REPAIRS, FOR LIFE. When we say "every-day wearable fine jewelry" we really do mean it. If something breaks we want to know about it and make it right. Please contact our Customer Happiness Team to arrange for any repairs.**
Now with all that said, we hope you feel 100% confident that you are not only buying the best in modern, every-day wearable jewelry BUT that we also guarantee your happiness with all EJ products.
Please note a few important disclaimers:
* For returns and exchanges to be accepted, all jewelry must be in brand new, unworn condition and enclosed in original packaging.
** Free repairs are offered for Elizoebeth Jensen jewelry that has undergone normal wear and tear and does not include jewelry broken or otherwise damaged from forceful breakage or stone damage.