HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
All fine jewelry pieces are lovingly made by hand when ordered. In most instances, orders ship within 2-3 weeks. Though some custom pieces, such as personalized jewelry or custom stone setting can take 3-4 weeks to ship for domestic orders. We do our best to ensure speedy shipping, so thank you in advance for understanding! If you need your item expedited for a special occasion, email the
Shop at: email@example.com to ensure that we can get it made for you in time.
WHAT ARE YOUR SHIPPING RATES?
Elizoebeth Jensen offers flat rate shipping. Shipping rates and times apply to all orders once completed as per the production timeline detailed above.
UPS Ground (domestic excluding Alaska and Hawaii) - FREE for all orders. Signature is REQUIRED for delivery of orders over $500.
UPS 2nd Day Air - $35
UPS International - $120 (Please add an additional 3-4 weeks to the timeline above for international deliveries)
Alaska and Hawaii orders are delivered via USPS 3-Day Priority Mail or 1-Day Priority Mail Express, shipping rates are calculated at checkout.
Elizoebeth Jensen is not responsible for customs duties, taxes or fees.
CAN YOU MAKE A CUSTOM ORDER?
We are all about custom designs! We believe jewelry should be a personal expression and oftentimes customization is the best way to achieve your desired aesthetic. Please contact the Shop at: firstname.lastname@example.org to arrange an appointment with Elizoebeth to discuss what you had in mind. The process usually progresses rather quickly depending upon the design complexity and availability of materials. We look forward to working with you!
HOW IS THE JEWELRY PACKAGED?
All jewelry is packaged in custom Elizoebeth Jensen boxes.
I AM PURCHASING A GIFT FOR SOMEONE SPECIAL, CAN YOU PERSONALIZE A CARD?
Sure! Just leave instructions in the checkout field, and we'd be happy to hand-write your note to the intended recipient on our letterpress stationary.
HOW SHOULD I CARE FOR MY NEW JEWELRY?
Generally 14k jewelry and precious / semi-precious stones can be cleaned with a gentle cleanser (like Dawn) in a solution of warm water. You may also utilize a very soft bristled toothbrush to clean your jewelry within the water solution. Alternately, non-porous stones can be cleaned in a weak solution of ammonia and then wiped clean with a lint-free cloth. Jewelry, particularly sterling silver, is apt to tarnish over time. To minimize this effect, store your sterling silver away from humidity, and ideally, in a sealed container like a zip-lock bag. Great care should be taken when using a heated ultrasonic cleaner. Generally these cleaners are considered safe and effective for precious metals and stones with a hardness greater than 7.0 on the Moh's scale (typically diamonds, sapphires, and some rubies are safe for the ultrasonic cleaner).
WHAT IS YOUR RETURN POLICY?
We hope that you love your Elizoebeth Jensen Jewelry, as much as we loved making it for you! If, however, you are not completely satisfied with your purchase, you may request an exchange or full refund within 60 days of purchase. Read more about our 100% Customer Happiness Guarantee HERE.
WHAT IS YOUR REPAIR POLICY?
All of our jewelry is handmade using precious metals and stones and is therefore delicate. Though we certainly understand that occasionally a well-loved item may need to be repaired. We stand behind the quality of our products and offer FREE LIFETIME repairs. Please read more HERE. To request a repair, please email email@example.com and we'll get you taken care of!